Billing - Promotional Credits

Hello Xfinity Support,

I am requesting the escalation of an ongoing billing issue with my Xfinity Mobile account. I previously received a case number indicating that the issue was resolved; however, my account and monthly bill still do not reflect the corrected amount.

Please route this request to an agent or supervisor with the authority to review my account history, apply the necessary adjustments, and confirm the resolution in writing.

Thank you!

Responses

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Accepted Solution

XfinityRay

Official Employee

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4.4K Messages

7 hours ago

Thanks for spending some time with our team to look into your billing concerns, @Phiet! We are glad we could get things turned around! Our community is filled with knowledge to help with any Xfinity concern. We are glad you are part of it and hope you have a nice evening!

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XfinityBenjaminM

Official Employee

•

3.4K Messages

7 days ago

Phiet Hello! Thank you for reaching out. We'll be happy to look into your Xfinity Mobile billing issue and see what is going on. When you can, please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

Phiet

Billing - Promotional Credits

XfinityRay

XfinityBenjaminM

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