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user_liuws6
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Visitor

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2 Messages

Monday, June 30th, 2025 5:08 PM

Billing Question : Xfinity Mobile : Excess Charges for Mobile Device

Hi Team, 

I have been charged extra of $45 in the current billing and previous billing cycle. This upgraded plan was given "Unlimited Plan for the number [Edited: "Personal Information"]", I have done the trade-in with Iphone 13 Pro which device has shipped and delivered at your end. However, the charges has been billed $45 on my current device. I request you to review the plan and update the plan accordingly.  Complaint Reference No : [Edited: "Personal Information"]

Please reply to my email : [Edited: "Personal Information"]

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Updated 

15 hours ago

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XfinityJosephA

Official Employee

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1.8K Messages

16 hours ago

Hello, @user_liuws6 we will get you all the information you need about your Xfinity Mobile bill. Send us a direct message, so we can answer all your questions! You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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user_liuws6

Visitor

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2 Messages

Could you please write to an email about the issue abd response? 

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15 hours ago

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XfinityJosephA

Official Employee

 • 

1.8K Messages

user_liuws6 our team is not equipped to provide support over email. But we want to assist you! If you follow the steps to send us a direct message we can support you on this platform. Which is similar to email once we start communicating.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

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