Billing question

Hey there, @user_lt7m9e! Thanks for coming to the Xfinity Community Forum with your billing concerns. That is an excellent question! And you've come to the right place :) Our team is awesome to work with, and I would be more than happy to clarify what you need to know. We generally bill in advance, and if you are enrolled in Automatic Payments, today's charge may have been based on your most recent statement if it was generated before you changed your plan. And if that is the case, your next bill should reflect the new plan along with any proration (partial credit) based on the change you made mid-cycle. To confirm your billing cycle, I highly recommend viewing the full statement(s) online. Here's how:

1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or on any of the previous statements listed to view the full document

Please let me know if this helps! And if you still have questions, we'll remain right here to help however we can.