1 Message
Billing Question
My bill went up randomly a couple months ago and I finally decided to get around to figuring out why. Spent about 10 minutes trying to speak to a human. It appears that isnt really feasible anymore based on some posts on here. Can I get some help with this?
XfinityArmand
Official Employee
•
2K Messages
2 days ago
Hi there @billin30! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and are here to help address any of your billing concerns. It sounds like your promotional pricing may have expired. No worries! You have reached out to the right team to help get things squared away. Please feel free to send us a private message with your details, and we can get right on top of that for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0