Billing Question

Hi there, @user_rlzvrl! Thanks for reaching out to us here on the Community Forum. We do bill a month in advance, so you may not see a change like returning a device right away. We can check your account to verify the status though. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.