Billing refund check

I think your automated system of refunds for bill credits is broken.

On January 10, 2025, I canceled the upgrades that I had added and rolled back to our bulk contract package. I was told a credit would be issued. On the Februrary bill, there was a credit. I assumed that a refund check would be mailed to me. I waited until March, and still didn't see a refund check.

I did a chat on March 11, 2025 with a support representative that said he could take care of that. He requested information, which I provided. He assured me that I would recieve a check within 3-4 weeks.

Well, here it is, July 30, 2025, and I haven't seen or heard anything from Xfinity, except for my monthy bill, that shows you still owe me $54.36.

Where do I send a complaint letter?

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityAirelle

Official Employee

•

3K Messages

2 months ago

user_esi7mt Thanks for reaching out — we know how frustrating this must be, especially after doing your part and waiting patiently for months. That’s definitely not the experience we want anyone to have, and we really appreciate you giving us the chance to make this right.

Our team is happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

0

Billing

user_esi7mt

Billing refund check

XfinityAirelle

New to the Community?