Billing

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_7kbw57 Having your service interrupted is never fun to deal with and understand how it can cause you to make arrangements you didn't anticipate. Scheduled payments will not have the system avoid interrupting service if there is a past due amount that needs to be paid. A payment arrangement would need to be set up through the Xfinity Assistant within that link or through the Xfinity app. If there is no option to set up a payment arrangement the past due amount would need to be paid in full to restore service. Representatives no longer have the option to set payment arrangments on behalf of customers and need to be set up through the Xfinity Assistant. 

Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so.