Thanks for reaching out here. We would be happy to assist you with going over your billing statement, @dlwald. Price increases usually occur when your promotional pricing has ended. Please provide your full name and address through a Direct Message, so we may access your account and help there. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
dlwald, You can send us a direct message here. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, @dlwald! Since you already made one post about the same concern, we've converted your second post into a comment on the original one. We recently offered to take a closer look if you'd like to send us a direct message. However, there are other ways to look into options for lowering the bill. Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_h5qxqz
1 Message
1 month ago
XFINITY pricing and schemes are criminal.
0
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XfinityLinda
Official Employee
•
1.7K Messages
1 month ago
Thanks for reaching out here. We would be happy to assist you with going over your billing statement, @dlwald. Price increases usually occur when your promotional pricing has ended. Please provide your full name and address through a Direct Message, so we may access your account and help there. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
2
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dlwald
Visitor
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4 Messages
1 month ago
My $30.00 dollar increase
1
0