1 Message
Billings
I've called to cancel twice and been told it was done with an end date of January 20th, however I'm still being billed for another month
1 Message
I've called to cancel twice and been told it was done with an end date of January 20th, however I'm still being billed for another month
XfinityJamesC
Official Employee
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2.1K Messages
2 months ago
Greetings, @user_xa8xaz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you received a new bill after your service was supposed to be canceled, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityAdrienne
Official Employee
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1.2K Messages
2 months ago
I am happy we were able to get everything squared away with your account today, @user_xa8xaz! Please don't hesitate to reach back out to us here on the Xfinity Forums, we are happy to help anytime!
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