Visitor
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2 Messages
Billling Question
My contract just ended, and with the jump in prices, I'm considering switching services. Is there anything that can be done to lower my bill? Thank you.
Visitor
•
2 Messages
My contract just ended, and with the jump in prices, I'm considering switching services. Is there anything that can be done to lower my bill? Thank you.
XfinityJon
Official Employee
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652 Messages
3 months ago
Good afternoon @user_dce12a. I would be happy to review your account and take a look at new service options for you. I can certainly understand wanting to keep expenses under budget.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityJon
Official Employee
•
652 Messages
3 months ago
Thank you for working with us through Direct Message. If we can assist you with anything else, please do not hesitate to reach out.
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