1 Message
Black Friday deal was NOT honored
I was not an Xfinity user and switched to Xfinity last month because of the Black Friday deal which was about 45 bucks for the wifi that comes with a few mobile line. However, I was charged about 48 for the wifi and 68 for the mobile line. [Edited: "Inflammatory"]
XfinityThomasA
Official Employee
•
2.3K Messages
3 months ago
This is not the experience we want for anyone. Thank you for your feedback and for reaching out to us here for help with your mobile deal, user_rcqcn1. We would appreciate the opportunity to help. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
XfinityLinda
Official Employee
•
1.7K Messages
3 months ago
@user_rcqcn1 Thanks again for meeting us here. Glad to see we were able to get our Xfinity Mobile team get your billing corrected. Have a great night.
0
0
user_mc8my7
1 Message
10 days ago
i am dealing with the same issue. i have spent probably close to 8 hours on the phone with this absolute [Edited: "Language"] box of a company and they still haven't fixed their [Edited: "Language"]. I am nearing the point of taking legal action as I too only signed up because of this deal and now am paying the full price for the unlimited mobile line.
(edited)
1
0