Bogus Offers and Hysterical Billing

The outcome of the complaint I made on 11/4/24 ('Bogus Offers and Hysterical Billing') was a call from a Customer Service agent who advised that one of the credits the Xfinity store manager said I was not entitled to would be or was in fact being applied to my account. The other promotion I had been offered, the $400 credit, should not have been offered and, she said, would not be offered and no further consideration would be given to my complaint. The only undertaking suggested was further training of their employees. Dissatisfied with this response, I made a complaint to the Better Business Bureau. Escalated in this way, I received a call by a representative of Xfinity's legal department shortly thereafter, on 11/6/24. On this call I was told that my complaint would be handled directly by this individual and that she would call me on Friday 11/8 with a resolution to the complaint. She also proposed calling me the following day, by way of assuring me that my complaint was being taken very seriously indeed. I received no such calls. Instead, on Monday 11/11, I received a call from a different individual at the Legal Department concerning the internet portion of my contract with Xfinity. I explained that I was still waiting for a call from the person I spoke with on Wednesday, whose name I shared, explaining that she had said she would call with a resolution on Friday 11/8. This agent advised that she would communicate with her. Later that day, I received a generic email from Xfinity asking me to confirm that I had accepted the resolution Xfinity had offered, when no such resolution had in fact been offered. It is now 11/12 and I have still not received the call or resolution I was promised.