Visitor
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3 Messages
Broken Promise on Aug 21 and Unacceptable Actions on Sept 18
On August 21 I spoke with agent Okram. He connected me to the loyalty team. The loyalty team agent said they would make a special request ticket. The loyalty team agent promised my bill would stay the same price, about $30.49, for one year. They also told me not to join chat again for nine days. But my September bill was about $45. This shows the promise was broken. I ask you to keep the promise now. You must fix my bill from September and give me back the extra money.
On September 18 I spoke with agent Bhawana. She made a callback schedule without my consent. She also put small credits on my account without my consent. She even added a technician visit without my consent and later canceled it. I never asked for a callback, a credit, or a technician visit. These actions are wrong. She also told me the loyalty team is only by phone. But some weeks before I spoke with the loyalty team by chat. This is not consistent.
On the same day I spoke with agent Yash. He said he has the same power as the loyalty team. But it looks like he has the same power as a normal agent. He first said the loyalty team is only by phone. Later he said the loyalty team is only by chat. This was very confusing. It made me lose trust.
I ask you to keep the promise from August 21 and fix my bill from September. I also think your staff need better training. I ask for an official written answer. I also keep all the chat scripts. I can show them any time as proof.
XfinityMartyR
Official Employee
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2.6K Messages
9 hours ago
2
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