Visitor
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2 Messages
Build for mobile during free promotional period
I signed up for the $45 a month for five years plus one year free mobile promotion. One month out into the promotion I’m now getting charged $69 plus a month for the past two months. I’m getting the runaround at customer service so now I’ll have to go into the store. Is anyone else having this issue?
XfinityMarshante
Official Employee
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1.1K Messages
17 days ago
Hello @user_gmvc06, thank you for taking the time to leave a post. Sorry to hear that you’re being billed after signing up for the free mobile line. I can understand how frustrating and unexpected that kind of surprise charge can be. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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