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user_k9wd8j
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Tuesday, January 28th, 2025 1:35 AM

Bundle Discount Never Applied After Adding Xfinity Mobile Service (2 Unlimited Lines) to Xfinity Internet Service

As an Xfinity Internet customer, I recently added 4 lines of Xfinity Unlimited Mobile service.   The Xfinity website indicated this bundle would come with a discount, and, several times on the phone I was told by Xfinity representatives that this bundle would come with a discount.  One representative told me that 2 unlimited lines would give me a discount of $40 per month.  I have not yet received this discount.  I tried to connect with online agents and I was transferred from mobile team and internet team again and again. It was really frustrated.

Is there anyone able to assist me in getting the Xfinity Internet/Xfinity Mobile bundle discount?

Thank you.

Question

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Updated 

10 days ago

41

3

XfinityAmandaB

Official Employee

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2.1K Messages

3 months ago

 

user_k9wd8j Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_k9wd8j

2 Messages

I have send the dm to Xfinity Support account. Hope I could get reply soon.

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3 months ago

0

R.OB

Visitor

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1 Message

2 months ago

Have been going thru [Edited: "Language"] trying to work out similar situation...

3 months in, nothing is getting resolved.

(edited)

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0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @R.OB. I appreciate you making us aware of your billing concern regarding this discount. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_1syrd7

1 Message

10 days ago

Also going through same situation. Was told there would be discount on my internet if i sign up for mobile bundle. But it's not showing up on the bill.

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