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user_c03279
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Thursday, July 4th, 2024 10:18 PM

Buy 2 lines get one free

I signed up for a third line thinking it would be free. My bill is showing that I owe $96. I’ve already spoke to an agent and they don’t know why it’s showing the third line not free but didn’t do anything to resolve this issue

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Updated 

9 days ago

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XfinityShawn

Official Employee

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1K Messages

5 months ago

 

user_c03279  This isn't the experience we want you or any customer to have. My team can help today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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McGruder01

1 Message

9 days ago

I'm having the same issue. It's a bait and switch advertisement. There is no 3rd line free.

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XfinityAdrienne

Official Employee

 • 

907 Messages

Hey there, user_rtzndw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Xfinity Mobile billing. We would be more than happy to look into the promotions and ensure you getting the proper adjustments applied. Can you please send us a DM to get started? 

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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9 days ago

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