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Wednesday, March 26th, 2025 8:06 PM

Cable TV

Billing dept I want to make changes on my plan

Official Employee

 • 

1.2K Messages

9 days ago

Hey there, user_wauie4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be happy to help with any concerns regarding billing. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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