Visitor
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1 Message
call back
I called to discuss a billing issue and was asked if I wanted a call-back I stead of waiting on the line. I was toldI would be called back in 8-19 minutes and that I would not lose my place in line. That was more than an hour ago. Will never fall for that again!
XfinityDena
Official Employee
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3.7K Messages
10 days ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_ob97m8 . Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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