Called support to fix an issue -- ended up paying more for less AND my issue wasn't fixed!

After the regional sports change, I contacted support about missing channels on one of my cable boxes.  I have the Ultimate TV plan, so I should get these channels still.  I suspected it was because the box is the plain data box and no longer able to get these premium channels.

During the call support couldn't figure it out.  They tried restarting and sending signals to my box.  Of course that didn't work.  Then they had the idea of downgrading my plan and upgrading my plan back to Ultimate.  That sounded crazy.  They assured me this would work and I would not be charged any additional.

Well, shame on me.  My bill came back $5/month more!  They offered a $30 credit.  I said no.  It should at least be $60 to cover the year's worth of the overcharge.  The response was that the max they could offer was $30 but I was welcome to contact support again in a few hours to receive the other $30. 

Of course this plan to downgrade/upgrade didn't work.  Support said it may take an hour.  Of course that didn't work.  They also said that their max credit was $30 but that they would be able to increase that to $60 without me needing to contact again.  That didn't happen.  Support then hypothesized that because I have the simple cable box, that it would not receive these channels (really?!).

Then, I find out that my DVR add-on service was not included in the downgraded/upgraded plan.  So not only am I paying more, I lost service!  I contacted support again and they want me to change my autopay settings and that would essentially cover the DVR service increase.  That's still not the same as reverting back to my original plan before contacting customer service.  And still yet with the offer to change my autopay settings to receive the increase discount, my bill comes out to $2 more per month!  Without changing my autopay settings, my bill increases $15 per month from before contacting support!  How crazy is that?!  I got a $60 credit for it though. Great.  Covers four months so I can go find someone else.

Seems like every time I call support, my bill goes up!