Can someone explain to me why the price of the same wifi plan almost doubles after one year?

First of all, it is norm that once you sign up a wifi plan (in my case, Performance Pro Internet) and you get a promotion, you would have the price doubled two years after (in my case, started with 29.99/month and then increased to 59.99/month).

What I do not understand is that, why after the price doubled, the price doubled again after one year with the same wifi plan (now it is 105/month).

It just does not make same to me because I think I do not know I was signing up a contract for a wifi plan with a promotion under another promotion. Will there be another promotion ending soon that I am not aware of?

Please enlighten me.

Responses

XfinityShawn

Official Employee

•

1K Messages

1 month ago

user_1uqaen I can understand how the the price increase can be confusing, and my team is happy to help. The promotional pricing on an agreement will always be cheaper than the non-agreement pricing. My team will be glad to look into a new promotion for you to help reduce your bill.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_1uqaen

Can someone explain to me why the price of the same wifi plan almost doubles after one year?

Was this helpful?

XfinityShawn

New to the Community?