Cancel account

Hello, @user_3b21ov! Thank you for visiting the Xfinity Community Forum with your cancellation and billing concerns. You've come to the right place for help! Our team is great to work with because we're able to confirm all the details you need regarding the final bill, whether an amount is owed or credit is due a refund back to you. Keep in mind that depending on when you requested the disconnect of service and what your billing cycle date is (with us billing in advance), it is normal to see a final bill at a higher amount if the order was not completed before the last statement generated. Either way, we've got your back and can make sure you're not being billed for service not used. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!