Cancel account

Question

Good afternoon, I am contacting you again. My name is [Edited: 'Personal Information'], I live at [Edited: 'Personal Information'], and I moved to this address last year. My previous address was [Edited: 'Personal Information']. When I moved, I requested to transfer my internet service, and when I called, they offered me a new plan with the promise of canceling the old one, which has not been canceled yet. I have been paying two bills since November 2025. I spoke with a representative who said they would resolve the issue and refund the amount, but I have not received the refund yet and I am still paying two bills. I await a solution as soon as possible. Thank you!

XfinityGabriel · Answer

user_pnkdj4, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can understand the concern with cancelling out one of the accounts, so you are not paying for two accounts. You've reached the right place. We are a team of experts who specialize in resolving cancellation requests such as this over social media. We can help. To get started, we have removed your personal information from your public post for security purposes. Please send us a direct message with your first/last name and full address so we can further assist with the right account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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Cancel account

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