Visitor
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1 Message
Cancel Auto pay for mobile service
I want to simple cancel the auto pay on my phone bill. It is ridiculous the amount of hours I have been on the phone trying to talk to a live person only to get a person and have him hang up on me. I hate the customer service that Xfinity provides. can someone please help me take this option off my billing.
EG
Expert
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115.7K Messages
4 months ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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613 Messages
4 months ago
Hello @user_29uzmv, thanks for posting to the Xfinity forums with your issue, and thanks to @EG for moving the post so that we would be able to respond. I am sorry that you have had issues with the autopay for the Xfinity mobile, but you have reached the right team that can take a look. For Xfinity mobile, you can update the payment method for the autopay using the Xfinity app, but autopay is required for Xfinity mobile so there is not a way to remove it.
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nolesjs17
New Poster
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19 Messages
4 months ago
Autopay is a nightmare with Xfinity. You will get billed for other unauthorized charges. I had a difficult time getting my back to keep issuing me cards where they could not keep finding the new number
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