Visitor
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1 Message
Cancel Internet and TV Services.
I've switched to another provider and would like to cancel all my Xfinity home internet and TV services effective October 16, 2026.
I'd prefer to complete the cancellation through private messaging rather than a phone call. Can an Xfinity representative help me?
XfinityEricB
Official Employee
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3.7K Messages
13 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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