Visitor
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1 Message
Cancel Internet not working EVEN AFTER CALLBACK
Recently at 9/29 11:30 am I did a call back to cancel my internet service. They told me and confirmed that my plan would be cancelled just in case i asked them 3 TIMES!!!!!. They gave me the confirmation on call saying that my service would end september 30th. But I am getting charged for october payment. If this is the case what should I do I have to cancel my service since I am moving out of town...... THIS IS INSANE.
XfinityJohnG
Official Employee
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2.2K Messages
9 days ago
Thank you for reaching out to us here. I will be happy to look at that order and billing from here for you. As we do bill a month ahead often times that bill would have generated before you placed the disconnect order. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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