Visitor
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1 Message
Cancel Internet Service
Request to cancel internet service
I would like to cancel my internet service because I am moving out of the country and xfinity is not available at my destination.
Thank you very much for your help,
Visitor
•
1 Message
I would like to cancel my internet service because I am moving out of the country and xfinity is not available at my destination.
Thank you very much for your help,
XfinityChristy
Official Employee
•
2.4K Messages
11 days ago
Hello, thank you for reaching out via our Xfinity Community Forums, user_it5078. That sounds like a big step! I hope the preparations for your move outside the United States haven't been too overwhelming. I'd be happy to take your Xfinity Internet account off your to-do list right away.
To get started with the account closing process, please send me a direct message with your full name and service address.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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