CANCEL INTERNET SERVICE

user_428r7l Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have had a hard time reaching an agent. Not to worry though, as sad as we are to hear that you are leaving our Xfinity family, our team can assist you with your request. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it