CANCEL INTERNET SERVICE

I need to cancel my internet service and have not been able to get to anyone to assist. The chat service does not help and the phone number always seems to drop. Customer service has been horrible. I need to cancel by 11/4 since that is my moving date.

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XfinityBillie

Official Employee

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3.7K Messages

1 month ago

user_428r7l Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have had a hard time reaching an agent. Not to worry though, as sad as we are to hear that you are leaving our Xfinity family, our team can assist you with your request. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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XfinityBillie

Official Employee

•

3.7K Messages

1 month ago

user_428r7l I want to thank you again for being a valued member of our Xfinity family and allowing us to assist you with your request to cancel services. Have an amazing week and I hope your move goes smoothly!

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user_428r7l

CANCEL INTERNET SERVICE

XfinityBillie

XfinityBillie

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