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user_a77a37
1st Topic

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2 Messages

Monday, October 13th, 2025

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Cancel mgm plus subscription

Looking for help with canceling an mgm plus subscription. I can’t find it in my subscriptions page on my flex box, but I am still getting billed for it. 

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Updated 

7 days ago

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XfinityPeterH

Official Employee

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2.3K Messages

8 days ago

 

user_a77a37 We are happy to help manage your account and subscriptions. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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XfinityPeterH

Official Employee

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2.3K Messages

7 days ago

Thank you for working with us in our DM. I am glad we got everything taken care of. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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