Visitor
•
1 Message
Cancel My Internet Service [Edited]
After talking to the useless AI assistant, I was placed on hold, to which I was hung up on. I don’t have all day to waste on this horrendous service, I just want to cancel my Internet but not my phone plan. I don’t want to “schedule a callback” I just want to cancel. I will be calling my bank and disputing every single charge from you guys if you do not cancel my [Edited: "Profanity"] internet service. You will never get another cent from me. [Edited: "Inflammatory"]
[Title Edited: All Caps]
XfinityGabriel
Official Employee
•
3.4K Messages
5 days ago
Hello, and thank you for reaching out. I can understand how frustrating it would be to spend time attempting to cancel a service, only to be disconnected after being placed on hold. I sincerely apologize for the experience you've had trying to get this resolved. I'd be happy to help review your account and assist with disconnecting the Internet service while keeping your mobile service active. Since account-specific changes require secure authentication, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll work with you directly to get this addressed. We appreciate the opportunity to help make this right and will do everything we can to assist you through the process.
0
0