CANCEL MY NETFLIX

user_q29bj3 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are sorry to hear you are having issues with accessing Netflix that you are paying through us and we are happy to be part of the solution. To get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message