Visitor
•
1 Message
Cancel Pending Process
I feel I was slighting mislead. I was trying to get some answers from the billing team about my old service and was pushed to change my service. Now I’m stress and need to go back to my old plan.
Can we cancel this pending change? Please tell me I can be on my old plan.
XfinityJamesC
Official Employee
•
2.5K Messages
3 months ago
Greetings, @user_hiajjt! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new service plan, but you have definitely come to the right place for assistance.
Depending on how old your previous plan was, it may no longer be in our system, but we can still check to see what options are available. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
XfinityFrank
Official Employee
•
1.7K Messages
3 months ago
@user_hiajjt, we want to thank you for reaching out on the Community Forum for support with your billing questions. I'm glad we could help confirm that you're getting a new, better deal that includes more speed and unlimited data for the same price with one of our newest internet packages. Never hesitate to create another public post for any of your future account and service needs!
0
0