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Justlovedogs
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7 Messages

Sunday, January 12th, 2025 1:19 AM

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Cancel service

I have been trying to cancel my service for over a month due to service interruptions and price increases.  PLEASE CANCEL MY XFINITY SERVICE! The customer service is severly lacking unless you want to spend more money and purchase more. Do better xfinity! But also CANCEL MY SERVICE! 

Question

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Updated 

2 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

3 months ago

 

Justlovedogs I appreciate you posting on our Forums and am sorry to hear of your experience and wanting to cancel. Our team can help get this completed for you. When you have a moment, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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