Hello, @user_5ckijf thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance with getting your service cancelled, sorry to hear you weren't able to get in contact with someone when calling in. Since I'll need to gather some information to locate your account and we don't want that in our public conversation. When you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
XfinityJustinC
Official Employee
•
1.7K Messages
3 months ago
Hello, @user_5ckijf thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance with getting your service cancelled, sorry to hear you weren't able to get in contact with someone when calling in. Since I'll need to gather some information to locate your account and we don't want that in our public conversation. When you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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