Visitor
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1 Message
Cancel service
Hi Xfinity,
I am very disappointed with the service I’ve received so far. I canceled my xfinity service in July yet I received a bill for August. In addition, there was a huge service disruption in July. I don’t understand why I still received a bill for August and this should be illegal.
Can you please cancel my xfinity service and void the bill for August?
Thank you,
XfinityEricB
Official Employee
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2.5K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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