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user_7dnq35
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Visitor

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4 Messages

Wednesday, October 1st, 2025

Cancel service

I’d like to cancel my service at [Edited: removed personal information]. I was offered a phone appointment on 10/7, but I don’t want to wait that long.

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1 day ago

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XfinityAmandaB

Official Employee

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2.6K Messages

9 days ago

 

user_7dnq35 Thank you so much for stopping in for help with your disconnect request. We are sorry to hear you are leaving, but we are able to help get a disconnect set up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_7dnq35

Visitor

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4 Messages

9 days ago

Thank you for editing my post. I’m a handicapped retired person, and I’m having a new adventure here 😉

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XfinityAmandaB

Official Employee

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2.6K Messages

Of course! Happy to help! You are doing great, don't let a little edit stop you from getting help! Got to make sure your information stays safe. I look forward to helping in private just follow the steps above, and I will talk with you soon.  

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9 days ago

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user_7dnq35

Visitor

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4 Messages

9 days ago

I think I did it right 🥳

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user_7dnq35

Visitor

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4 Messages

AmandaB did NOT resolve my problem!

I spent nearly 40 minutes online working on this matter, both publicly and privately with AmandaB. After telling me she could help me, she asked why I was canceling. I explained, and then she GHOSTED ME!?! I am highly disappointed, dissatisfied, and disgusted with how this initially kind person treated a senior citizen. 
And I STILL need to cancel my service 🤬

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2 days ago

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XfinityRay

Official Employee

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3.3K Messages

I am happy to continue helping you in a direct message and will reply there momentarily. We had closed for the evening when you replied to Amanda. Orlando replied to you in the morning as soon as we were back in the office. Let's get this taken care of!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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