Howdy user_fumw9r! I hope your recent move went smoothly, and thank you so much for any amount of time you spent with us at Xfinity ❤️ Since you're no longer living at the service address, we definitely want to make sure we get your account properly disconnected so you're no longer billed! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'll be able to get that process started 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session
XfinitySeth
Official Employee
•
552 Messages
15 days ago
Howdy user_fumw9r! I hope your recent move went smoothly, and thank you so much for any amount of time you spent with us at Xfinity ❤️ Since you're no longer living at the service address, we definitely want to make sure we get your account properly disconnected so you're no longer billed! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'll be able to get that process started 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session
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