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user_yz5hpy
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Visitor

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1 Message

Monday, August 4th, 2025

Cancel Xfinity Service

I am moving 08/16 and Xfinity does not cover my new address. I need to cancel my service for the day after I move out 08/17. I try to schedule a callback but the site does not load and won't let me schedule anything. Please cancel my services or help me actually cancel myself.

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6 days ago

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XfinityFrank

Official Employee

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1.7K Messages

2 months ago

Hello, @user_yz5hpy We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. 

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Evelyn7

Visitor

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1 Message

Need to cancel xfinity.  Moving out of country

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6 days ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@Evelyn7

Thanks for reaching out to us, we do hate to lose you as a customer but understand when it comes to moving to a location where the services can't be brought to.

 

Go ahead and send me a direct message including your first and last name and complete service address and I'll help you get your account disconnected.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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XfinityPeterH

Official Employee

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2.3K Messages

2 months ago

@user_yz5hpy Thank you for working with us in our DM. Have a wonderful rest of your day. 

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