Visitor
•
1 Message
cancel
I signed up for Xfinity years ago and they said the Xfinity mobile would be free so they added it on, I don't even have a phone that's connected and you guys are charging me against my will
Visitor
•
1 Message
I signed up for Xfinity years ago and they said the Xfinity mobile would be free so they added it on, I don't even have a phone that's connected and you guys are charging me against my will
XfinityRichard
Official Employee
•
3.2K Messages
2 days ago
Hi there, @user_h751oa ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you are being charged for Xfinity Mobile service when you don't have a phone connected. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0