1 Message
Cancelation
I have a cancellation request in pending to disconnect my internet service. What additional information is needed to process this so I don't get charged for the rest of the billing period? Thanks.
1 Message
I have a cancellation request in pending to disconnect my internet service. What additional information is needed to process this so I don't get charged for the rest of the billing period? Thanks.
XfinityThomasC
Official Employee
•
2.4K Messages
21 days ago
Hello, @user_2jnv0a
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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