2 Messages
Canceled Service but still being billed
I set my services to cancel on 10-19-24 while under contract, received an email confirmation, confirmed with the store clerk I'd only need to pay $50 ETF, paid my prorated bill for services from the 10-2-24 until 11-1-24 on 10-22-24, but am still being billed for full services (that are currently already disconnected) for 11-2-24 through 12-1-24. Plus, xfinity won't let me take my bank info off autopay due "restricted access". This is not right and not fair and I bbetter not be charged another month for services I don't even have.
XfinityJosephA
Official Employee
•
1.4K Messages
18 days ago
Hello, @user_twoz68 our team can take a closer look at the account and get you all the information you need. If there are confirmed billing errors while closing the account we will always make the situation right! Just send us a direct message, so we can locate your account and provide detailed support. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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