Canceled Xfinity service in January

Hello, @user_kdhcbz thank you for taking time to create a post. I wanted to help get the proper expectations there may delays when working with us over Xfinity Forums.

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Since you had already sent the unscolicted direct message, I'll follow up with you there to continue.