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user_a4i3b2
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Visitor

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2 Messages

Wednesday, August 6th, 2025

Canceled yet still charged

I am still being charged for my internet after calling to have it all canceled this is disgusting. 

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Updated 

3 days ago

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XfinityGabriel

Official Employee

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2.5K Messages

4 days ago

user_a4i3b2, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the inconvenience caused by still being charged after cancelling service. We will surely miss your business. You've reached the right place. We are a team of billing experts who can help with those charges over social media. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to review this further. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_a4i3b2

Visitor

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2 Messages

@XfinityGabriel​ how do I direct message you, like what why am I having to do more after calling and canceling 

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3 days ago

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XfinityEmilyB

Official Employee

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2.2K Messages

 

user_a4i3b2 I would feel the same way in your position, and I will stick with you here until we clear everything up :). This situation usually happens when a bill generates in our billing system before the cancellation order is fully processed. I want to double check to make sure everything is set up properly and let you know exactly what to expect on your final invoice. 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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3 days ago

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