Canceling service

Hello,

I have been trying to cancel my service since August, but i keep getting billed. I have talked to 4 different representatives, each of which told me that my service has been canceled, from August through today. Instead, I keep getting billed. I need this to be resolved -- this bill should have been canceled as of 9/5, per my August request. Thank you.

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XfinityOrlandoM

Official Employee

•

2.6K Messages

15 days ago

@user_9onjfu

Thanks for reaching out to us, do apologize if our billing process was not explained since we bill a month in advance, I'll be happy to take a look at your account to make sure it's cancelled and set the proper expectations. Please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Billing

user_9onjfu

Canceling service

XfinityOrlandoM

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