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user_fiu0am
1st Topic

Visitor

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1 Message

Wednesday, July 23rd, 2025

Canceling services

I asked you soooo many times to just end the services many weeks ago but you people just keep charging me. What [Edited: "Language"] is wrong with you????

why do you make it soo hard for people to just cancel!!!

i called twice and i was told that the service will end  this month but i just got charged again for next month!!!!

i will file a complaint against you [Edited: "Language"] company!! 
[Edited: "Language/Inflammatory"]

Question

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Updated 

3 months ago

 • Edited

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XfinityAlyssaA

Official Employee

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2.2K Messages

3 months ago

We are sorry to hear about the frustrating experience @user_fiu0am and can assist with addressing your issues with cancelling your account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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