user_7iemz8 Thanks for submitting a post. It's a little difficult to give a quick answer, as it depends on what plan you have. There are a few different internet plans, either our current ones or grandfathered older plans. Our current offers don't include an agreement term or contract, so there is no early termination fee if you need to cancel service within the promotional period. Grandfathered plans did include these at times.
The best option is to check a recent bill statement, available as a PDF on the Xfinity website or app. Page 3 provides a breakdown of the monthly bill and indicates when the current promotional rate will expire. It will also advise whether there is an agreement term and how many months remain in the promo period.
If you need further assistance with any questions or help with the cancellation, please let us know.
EG
Expert
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120.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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2K Messages
2 hours ago
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