Cancellation fee not waived as promised!

user_e8a205 Thank you for stopping in for help with this early termination fee. I would be more than happy to look into this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.