1 Message
CANCELLATION
CANCEL MY ACCOUNT
It has to be borderline illegal to make cancellation so hard. Enough with the obfuscation of the process and CANCEL MY ACCOUNT.
1 Message
CANCEL MY ACCOUNT
It has to be borderline illegal to make cancellation so hard. Enough with the obfuscation of the process and CANCEL MY ACCOUNT.
XfinityThomasC
Official Employee
•
2.4K Messages
3 days ago
Hello, @user_feoke7
Sorry to hear you've had a hard time putting in a cancellation. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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