Visitor
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1 Message
Cancellation
I want to cancel my account because we cannot afford it. I don’t want anything extra. I want to cancel my account please.
Visitor
•
1 Message
I want to cancel my account because we cannot afford it. I don’t want anything extra. I want to cancel my account please.
XfinityJustinM
Official Employee
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922 Messages
13 days ago
Hello @user_xwycj0,
We would hate to see you leave, but we can absolutely take care of your cancellation request. To access your account we'll need to gather some additional details via our secure direct message channel.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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