Skip to main content

    Support

    Offers

U
user_7a82d9
1st Topic
1st Reply

Visitor

 • 

5 Messages

Friday, June 27th, 2025 11:55 PM

Cancellation/Last Bill

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled). Is this how we will actually be billed or should we receive a final bill in the mail that only includes a prorate through June 20? Thank you.

Question

 • 

Updated 

4 days ago

 • Edited

14

2

0

Again

Expert

 • 

31.8K Messages

4 days ago

@user_7a82d9 

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled. Is this how we will actually be billed or should we receive a final bill in the mail that only includes a prorate through June 20? Thank you.

Did you cancel on 6/20 or 5/20?

0

0

XfinityAbby

Official Employee

 • 

299 Messages

4 days ago

Hello @user_7a82d9. Thank you for reaching out on our Community Forum. I know how important it is to understand all of your billing concerns and I would love to help. When you disconnect services it takes about 30 days for a prorated bill to generate from the date you cancel services. In the meantime you can wait for that prorated bill to be posted to your account. Does that help clarify your question? 

2

0

user_7a82d9

Visitor

 • 

5 Messages

Yes, thank you. So just disregard the current statement that says $175?

Like

Reply

4 days ago

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

Yes, that is correct as you will receive a final billing statement with the prorated details. I can take a look at your billing details just to confirm everything is correct with the disconnect. If you would like to reach out through Direct Message with your full name and your full address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

forum icon

New to the Community?

Start Here