Visitor

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1 Message

Friday, October 10th, 2025

Cancelled Contract/Account is not cancelled after three months and now I have collections started.

Good day!
I have terminated my contract and returned equipment to a one of local shops in Antelope, California in June 2025. But after that I get messages that my services aren't paid, despiteds the fact that I don't use Xfinity anymore, moreover, I don't reside at account address, and moreover, I'm not in US anymore since July 14, 2025. I have contacted Xfinity Support in August, they said things are solved, but... now, for couple a days since the end of Septermber I started getting emails from collectort on my debt to Xfinity.

To send a message to any direct mail in Xfinity Support - I couldn't find it. The cancellation service now foresees a phonecall, would they call me internationally? I doubt. So, I have to renew my US phone number to speak about three-months done deal, just to prove what? That I don't/can't use Xfinity physically being out of country and officially terminated my contract? Because someone couldn't close my account internally and I have to face all these difficulties? I guess, after several months of such an experience there is still noone interested in solving this issue.

Prove me I'm wrong, please.

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Official Employee

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2.6K Messages

15 days ago

@user_9l81lv

Thanks for reaching out to us, we do apologize for any inconvenience and if our billing system wasn't explained correctly.

 

I'll be happy to make sure your account was cancelled as requested and to set the proper expectations on our billing system and any final charges that could be owed.

 

To get started go ahead and send me a direct message with your first and last name and the complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Official Employee

 • 

2.6K Messages

15 days ago

@user_9l81lv

Enjoy your time overseas!  I'm glad we were able to get your concerns resolved and set the proper expectations. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!

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